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Hi Support,I have a Team Plan with one collaborator. I paid an annual fee last month but I was just billed again another annual fee. Can you please help to understand what is happening?It is unfortunate Airtable has been giving us quite an unique exp...
Dear Airtable,The last 24 hours as your paying clients were just awful.After upgrading our plan to Team and successfully paying for your service, the upgrade was correctly reflected in our workspace feature summary which shows 4,466 of 50,000 records...
I was really charged, and shared with Support the data they asked. However, regardless of whether the charge went through or not there are aspects of great concern:- The Support email displays an unusual understanding of basic mathematics, which worr...
I have received the following reply from Support:"Hi Aniello,Thanks for contacting Airtable Support. We want to help you as quickly as possible.Here's some information from our help center that might help resolve your issue, or answer your question.I...
I am on Team plan with two users. I was expecting an annual bill of USD 480, but was already charged more than that in though monthly installments, despite having chosen an annual payment plan.
It appears quite difficult to receive effective support. The standard method relies exclusively on AI (calling that "intelligence" is at least optimistic). I wrote an email to support but it does take a while to get a response which significantly con...
Just an update:We are now over 48 hours with a persistent problem. I would like to make clear the below:If my understanding is correct, Support requested to delete the database and restarting it from scratch. This isn't an option. Under those conditi...
